Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Live representatives are online and standing by!
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Click "Continue" start a demo.
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How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem. Please contact us through the Univers Customer Care Line at (877) 678-6483 Monday to Friday, 8am to 5 pm (eastern time).
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How It Works:
    Step 1:  Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields below, select your support representative from the drop-down menu and click the Continue button.
Step 2:  You are prompted to download a small virus-free plug-in.
Step 3:  With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
 

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